Terms and Conditions

1. Agreement to Terms

Welcome to Convass, operated by Shaz Online Inc. ("Convass," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website at convass.io and our AI-powered lead routing infrastructure for global student recruitment (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

2.1 Platform Overview

• Connects education consultants with verified education companies
• Provides AI-powered lead scoring and routing (0-100 scale)
• Facilitates transparent bidding on student placement opportunities
• Manages commission tracking and payment processing
• Offers real-time analytics and performance insights

2.2 Platform Roles

Education Consultants ("Agents"):

• Licensed professionals who provide educational guidance services
• Upload verified student profiles and placement opportunities
• Receive competitive bids from education companies
• Track commissions and manage client relationships

Education Companies ("Companies"):

• Verified organizations providing educational services or placements
• Bid on student leads based on their service offerings
• Access AI-scored leads for optimal matching
• Process applications and provide educational services

Platform Provider:

• Convass provides technology infrastructure and neutral marketplace
• We are not education consultants or service providers
• We facilitate connections but do not provide educational services

3. User Accounts and Registration

3.1 Account Creation

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Be at least 18 years old or the age of majority in your jurisdiction
• Have legal authority to bind your organization to these Terms

3.2 Account Verification

For Education Consultants:

• Valid business license or professional certification
• Proof of educational consulting experience
• Identity verification and background checks
• Compliance with local regulatory requirements

For Education Companies:

• Business registration and licensing documentation
• Educational service accreditation or authorization
• Financial stability and payment capability verification
• Reference checks and industry reputation assessment

3.3 Account Responsibilities

• Maintaining accurate and up-to-date account information
• Safeguarding your login credentials
• All activities that occur under your account
• Immediately notifying us of unauthorized access

4. Platform Usage Rules

4.1 Permitted Uses

• Create and manage professional profiles
• Upload and manage student leads (Consultants only)
• Submit bids on available leads (Companies only)
• Track commissions and financial transactions
• Access analytics and performance reports
• Communicate through platform messaging systems

4.2 Prohibited Activities

• Provide false, misleading, or incomplete information
• Attempt to circumvent platform fees or payment obligations
• Contact other users outside the platform to avoid fees
• Upload malicious software or harmful content
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm other users
• Create multiple accounts or share account access
• Reverse engineer or attempt to access source code
• Use the platform for any unlawful purpose

4.3 Content Standards

• Be accurate, current, and truthful
• Comply with applicable privacy laws
• Respect intellectual property rights
• Be appropriate for professional business use
• Not contain discriminatory or offensive material

5. Lead Management and Bidding

5.1 Lead Submission (Consultants)

When submitting student leads, you represent and warrant that:

• You have proper authorization to share student information
• All information is accurate and complete
• You have obtained necessary consents for data sharing
• The student is genuinely seeking educational services
• You will honor successful placements through the platform

5.2 Bidding Process (Companies)

When bidding on leads, you agree to:

• Submit genuine, competitive bids based on your capabilities
• Honor successful bid commitments
• Process applications in good faith
• Provide agreed-upon services and support
• Complete transactions through the platform

5.3 Lead Matching and AI Scoring

• Our AI system scores leads on a 0-100 scale based on multiple factors
• Scoring algorithms are proprietary and subject to continuous improvement
• Lead matching considers AI scores, bid amounts, and compatibility factors
• We reserve the right to modify scoring criteria to improve outcomes

5.4 Deal Completion Requirements

• Successful matches must be completed through the platform
• Direct contact bypass attempts will result in account suspension
• Commission payments are processed only for platform-completed deals
• Dispute resolution must follow platform procedures

6. Payment Terms and Commission Structure

6.1 Platform Fees

For Education Consultants:

• Platform access is free for all verified education consultants
• No subscription fees or monthly charges
• No fees for lead uploads or bid management

For Education Companies:

• 1% transaction fee on successful placements
• Fee calculated on total commission value paid to consultant
• Additional premium features may incur separate charges

6.2 Commission Processing

• Convass facilitates commission payments between parties
• Standard commission tracking and transparency reporting
• Payments processed within agreed timeframes
• All financial transactions must occur through the platform

6.3 Payment Methods and Security

• Secure payment processing through verified payment providers
• Support for major credit cards, bank transfers, and digital payments
• PCI DSS compliance for payment data protection
• Fraud prevention and transaction monitoring

6.4 Refunds and Disputes

• Platform fees are non-refundable except in cases of platform error
• Commission disputes handled through internal resolution process
• Chargebacks and payment disputes subject to investigation
• Final decisions on payment disputes rest with Convass

7. Intellectual Property Rights

7.1 Platform Ownership

• Platform software, design, and functionality
• AI algorithms and scoring methodologies
• Proprietary technology and trade secrets
• Trademarks, logos, and brand elements
• User interface designs and layouts

7.2 User Content

• Non-exclusive license to use content for platform operations
• Right to display, modify, and distribute content as necessary
• Permission to create derivative works for platform improvement
• License to use aggregated, anonymized data for analytics

7.3 Restrictions

• Copy, modify, or distribute platform software
• Reverse engineer or attempt to access source code
• Create derivative works based on platform technology
• Use platform content for competing services
• Remove or obscure intellectual property notices

8. Privacy and Data Protection

8.1 Data Collection and Use

• Our Privacy Policy governs data collection and processing
• Student data handled according to educational privacy standards
• Business information used for platform operations and improvement
• Analytics data collected for service optimization

8.2 Data Security

• Industry-standard security measures protect user data
• Regular security audits and vulnerability assessments
• Encrypted data transmission and secure storage
• Access controls and employee data protection training

8.3 International Data Transfers

• Data may be processed in multiple jurisdictions
• Appropriate safeguards ensure adequate protection
• Compliance with applicable data protection regulations
• User consent obtained for cross-border transfers when required

9. Platform Integrity and Anti-Fraud

9.1 Verification Requirements

• Provide accurate identification and business credentials
• Undergo verification processes before platform access
• Maintain current and truthful profile information
• Submit to periodic re-verification as required

9.2 Anti-Disintermediation Measures

• Deal locking prevents direct contact bypass
• Commission escrow ensures platform completion
• Watermarked lead details protect against copying
• Terms prohibit off-platform deal completion

9.3 Fraud Prevention

• Fake profiles and misleading information
• Bid manipulation and artificial inflation
• Commission fraud and payment disputes
• Suspicious activity patterns and abuse

9.4 Enforcement Actions

• Warning notices and corrective action requirements
• Temporary account suspension or restrictions
• Permanent account termination and service ban
• Legal action for damages and contract breach

10. Service Availability and Modifications

10.1 Service Availability

• We strive for maximum uptime but cannot guarantee uninterrupted service
• Planned maintenance will be announced in advance when possible
• Emergency maintenance may occur without notice
• Service levels subject to technical limitations and third-party dependencies

10.2 Platform Modifications

• Modify platform features and functionality
• Update AI algorithms and scoring methodologies
• Change user interface design and layout
• Add, remove, or modify service offerings

10.3 Notice of Changes

• Significant changes will be communicated to users
• Minor updates may be implemented without notice
• Continued use constitutes acceptance of modifications
• Users may terminate accounts if they disagree with changes

11. Limitation of Liability

11.1 Service Disclaimer

• THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
• MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE
• ACCURACY, RELIABILITY, OR AVAILABILITY OF INFORMATION
• UNINTERRUPTED OR ERROR-FREE OPERATION
• SECURITY OR VIRUS-FREE ENVIRONMENT

11.2 Limitation of Damages

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONVASS SHALL NOT BE LIABLE FOR:
• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
• DATA LOSS OR CORRUPTION
• SERVICE INTERRUPTIONS OR DOWNTIME
• THIRD-PARTY ACTIONS OR OMISSIONS

11.3 Maximum Liability Cap

• Our total liability for any claims shall not exceed the greater of:
• $100 USD
• Total fees paid by you in the 12 months preceding the claim
• Amount required by applicable law

11.4 User Responsibility

• Educational outcomes depend on factors beyond our control
• Platform facilitates connections but doesn't guarantee results
• You are responsible for your own business decisions
• Third-party actions are beyond our responsibility

12. Indemnification

12.1 User Indemnification

• You agree to indemnify, defend, and hold harmless Convass and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
• Your use of the Service
• Violation of these Terms
• Infringement of third-party rights
• Your content or business activities
• Breach of representations or warranties

13. Dispute Resolution

13.1 Internal Resolution

• Contact our support team first
• Participate in good faith resolution efforts
• Provide necessary documentation and information
• Accept reasonable resolution proposals

13.2 Arbitration Agreement

• Any disputes not resolved internally shall be settled through binding arbitration:
• Arbitration conducted under [Arbitration Rules]
• Single arbitrator selected through mutual agreement
• Arbitration location: [Insert Location]
• Awards enforceable in any court of competent jurisdiction

13.3 Class Action Waiver

• You waive the right to participate in class actions, collective proceedings, or representative litigation against Convass.

13.4 Governing Law

• These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to conflict of law principles.

14. Account Termination

14.1 Termination by You

• You may terminate your account at any time by:
• Using account closure tools in your dashboard
• Contacting customer support
• Providing written notice to Convass

14.2 Termination by Us

• We may terminate accounts for:
• Violation of these Terms
• Fraudulent or illegal activity
• Extended inactivity
• Business or legal reasons

14.3 Effect of Termination

• Upon termination:
• Account access will be immediately revoked
• Outstanding obligations remain enforceable
• Data retention follows our Privacy Policy
• Certain provisions survive termination

14.4 Survival Provisions

• The following sections survive account termination:
• Payment obligations and commission debts
• Intellectual property rights
• Limitation of liability and indemnification
• Dispute resolution and governing law

15. Compliance and Regulatory Matters

15.1 Educational Compliance

• Users must comply with:
• Local education licensing requirements
• Student privacy and protection regulations
• International education service standards
• Immigration and visa consultation laws

15.2 Financial Compliance

• All financial activities must comply with:
• Anti-money laundering (AML) regulations
• Know Your Customer (KYC) requirements
• Tax reporting and withholding obligations
• Foreign exchange and transfer regulations

15.3 Data Protection Compliance

• Platform usage must adhere to:
• GDPR (European Union)
• CCPA (California)
• PIPEDA (Canada)
• Other applicable privacy regulations

16. International Users

16.1 Global Access

• The Service is available internationally, subject to:
• Local laws and regulations
• Technical availability and restrictions
• Currency and payment method limitations
• Language and localization constraints

16.2 Local Compliance

• International users are responsible for:
• Compliance with local laws and regulations
• Obtaining necessary licenses and permits
• Meeting tax and reporting obligations
• Understanding cross-border data transfer implications

17. Force Majeure

17.1 Unforeseen Events

• We shall not be liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
• Natural disasters and extreme weather
• Government actions and regulatory changes
• War, terrorism, and civil unrest
• Internet outages and infrastructure failures
• Pandemics and public health emergencies

18. Miscellaneous Provisions

18.1 Entire Agreement

• These Terms constitute the entire agreement between you and Convass, superseding all prior agreements and understandings.

18.2 Amendment

• We may modify these Terms at any time by posting updated versions on our platform. Continued use constitutes acceptance of changes.

18.3 Severability

• If any provision is found unenforceable, the remainder of these Terms shall remain in full force and effect.

18.4 Assignment

• You may not assign these Terms without our written consent. We may assign our rights and obligations at any time.

18.5 Waiver

• Our failure to enforce any provision does not constitute a waiver of our rights under these Terms.

18.6 Notices

• Legal notices must be sent to:
• Email: legal@convass.io
• Address: 134 Confederation dr, Scarborough ON M1G 1A6, Canada

18.7 Language

• These Terms are prepared in English, which shall be the controlling language for interpretation purposes.

19. Contact Information

19.1 Support

• Customer Support: support@convass.io
• Legal Inquiries: legal@convass.io
• Business Partnerships: partnerships@convass.io
• Technical Issues: tech@convass.io
• Mailing Address: Shaz Online Inc., 134 Confederation dr, Scarborough ON M1G 1A6, Canada
• Phone: +1 416-917-3330