Privacy Policy

Effective Date: June 6, 2024
Last Updated: June 6, 2024

1. Introduction

Welcome to Convass ("we," "our," or "us"). Convass operates as a B2B marketplace platform that connects education consultants with verified education companies through our AI-powered lead routing infrastructure for global student recruitment.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at convass.io and related services (collectively, the "Service"). Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

Account Information:

  • Name, email address, phone number, and professional credentials
  • Company information and business registration details
  • Profile photos and professional bio information
  • Payment and billing information

Student Lead Information (For Education Consultants):

  • Student personal information (name, contact details, academic background)
  • Educational preferences and goals
  • Financial information related to education funding
  • Academic transcripts and test scores (IELTS, TOEFL, etc.)
  • Supporting documents and application materials

Business Information (For Education Companies):

  • Company profile and verification documents
  • Service offerings and program details
  • Commission structures and payment preferences
  • Bidding history and platform activity

2.2 Information We Collect Automatically

Usage Data:

  • IP address, browser type, and device information
  • Pages visited, time spent on platform, and navigation patterns
  • Search queries and interaction with platform features
  • Date and time of access and session duration

Technical Data:

  • Cookies and similar tracking technologies
  • Log files and server data
  • Mobile device identifiers (if using mobile app)
  • Geolocation data (with your consent)

2.3 AI and Analytics Data

AI Lead Scoring:

  • Student profile analysis and matching algorithms
  • Conversion probability scoring (0-100 scale)
  • Performance metrics and success rate tracking
  • Platform optimization and recommendation data

3. How We Use Your Information

3.1 Primary Business Purposes

  • Platform Operations: Facilitate connections between education consultants and companies
  • AI Matching: Provide intelligent lead scoring and routing services
  • Commission Processing: Handle transparent commission tracking and payments
  • Verification Services: Verify user credentials and maintain platform integrity

3.2 Communication and Support

  • Send platform notifications and bid updates
  • Provide customer support and technical assistance
  • Share important service announcements and policy updates
  • Conduct user satisfaction surveys and feedback collection

3.3 Business Analytics and Improvement

  • Analyze platform usage patterns and user behavior
  • Improve AI algorithms and matching accuracy
  • Develop new features and enhance user experience
  • Generate anonymized market insights and reports

3.4 Legal and Compliance

  • Comply with applicable laws and regulations
  • Prevent fraud, abuse, and unauthorized access
  • Enforce our Terms of Service and platform policies
  • Respond to legal requests and regulatory inquiries

4. Information Sharing and Disclosure

4.1 Within the Platform

Lead Sharing:

  • Student information is shared with education companies only after successful bid matching
  • Profile information is masked until formal engagement occurs
  • Commission and performance data is shared for transparency purposes

Verification Data:

  • Professional credentials may be shared for verification purposes
  • Company information is displayed in public profiles and bid interfaces

4.2 Third-Party Service Providers

We may share information with trusted third-party providers who assist us in:

  • Payment processing and financial transactions
  • Cloud hosting and data storage services
  • Customer support and communication tools
  • Analytics and performance monitoring
  • Marketing and advertising services

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.

4.4 Legal Requirements

We may disclose information when required by law, including:

  • Compliance with legal processes and court orders
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities
  • Cooperation with law enforcement agencies

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices

5.2 Data Retention

  • Account information is retained while your account remains active
  • Student lead data is retained for the duration necessary to complete services
  • Transaction records are maintained for legal and audit purposes
  • Anonymized analytics data may be retained indefinitely

5.3 Data Breach Response

In the event of a data breach, we will:

  • Notify affected users within 72 hours of discovery
  • Report incidents to relevant authorities as required by law
  • Take immediate steps to contain and remediate the breach
  • Provide regular updates on investigation progress

6. Your Privacy Rights

6.1 Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a portable format
  • Review how your information is being used

6.2 Correction and Updates

  • Update or correct inaccurate personal information
  • Modify your profile and preference settings
  • Request updates to outdated information

6.3 Deletion and Erasure

  • Request deletion of your personal information
  • Close your account and remove associated data
  • Exercise "right to be forgotten" where applicable

6.4 Consent Management

  • Withdraw consent for non-essential data processing
  • Opt-out of marketing communications
  • Manage cookie and tracking preferences

6.5 Objection and Restriction

  • Object to certain types of data processing
  • Request restriction of processing activities
  • File complaints with data protection authorities

7. International Data Transfers

As a global platform, we may transfer and process your information in countries outside your jurisdiction. When we do so, we ensure adequate protection through:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions from relevant data protection authorities
  • Binding corporate rules and internal data transfer agreements
  • Your explicit consent for specific transfers

8. Children's Privacy

Our platform is designed for professional use by adults in the education industry. We do not knowingly collect personal information from children under 13 (or applicable minimum age in your jurisdiction). If we discover that we have collected information from a child, we will delete it immediately.

Student information processed through our platform is handled on behalf of education consultants who are responsible for obtaining appropriate consent from students or their legal guardians.

9. Cookies and Tracking Technologies

9.1 Types of Cookies

Essential Cookies:

Required for platform functionality and security

Analytics Cookies:

Help us understand user behavior and improve services

Marketing Cookies:

Enable personalized content and advertising

Preference Cookies:

Remember your settings and preferences

9.2 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may impact platform functionality.

9.3 Third-Party Tracking

We use analytics services like Google Analytics to understand platform usage. These services may use cookies and similar technologies subject to their own privacy policies.

10. Marketing and Communications

10.1 Communication Types

  • Platform notifications and bid alerts
  • Service updates and feature announcements
  • Educational content and industry insights
  • Marketing communications and promotional offers

10.2 Opt-Out Options

You may opt out of marketing communications by:

  • Clicking unsubscribe links in emails
  • Updating your notification preferences in your account
  • Contacting our support team directly

10.3 Transactional Communications

Certain communications related to your account, transactions, and platform operations cannot be opted out of as they are essential for service delivery.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

  • Post the updated policy on our platform
  • Notify users via email or platform notifications
  • Provide a summary of key changes
  • Update the "Last Updated" date at the top of this policy

Continued use of our platform after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For users in the European Union, you may also contact our EU representative:
EU Representative: [Insert EU Representative Information]

13. Jurisdiction-Specific Provisions

13.1 European Union (GDPR)

For users in the EU, we process your information based on:

  • Contractual necessity for service delivery
  • Legitimate interests in platform operations and improvement
  • Legal compliance requirements
  • Your explicit consent where required

13.2 California (CCPA)

California residents have specific rights under the California Consumer Privacy Act, including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination for exercising privacy rights

13.3 Canada (PIPEDA)

For Canadian users, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and provide appropriate safeguards for cross-border data transfers.

14. Definitions

Personal Information:

Any information that identifies or can be used to identify an individual

Education Consultant:

Licensed professionals who provide educational guidance and placement services

Education Company:

Verified organizations that provide educational services or facilitate student placements

Lead:

Student profile and information shared through our platform

AI Scoring:

Automated assessment of student profiles for matching purposes

This Privacy Policy represents our commitment to protecting your privacy and maintaining transparency in our data practices. We encourage you to review this policy regularly and contact us with any questions or concerns.